Kite Service Desk
Helping Institutions Deliver Assessment Services
At ATS, improving our customer service and the usability of our products is an essential part of our mission. Client and user feedback helps us craft the assessment solutions that exceed your needs and effectively serve students, parents, and educators.
Exceptional Client Support
We integrate our in-house service desk as a core component of our organization. Our service desk serves as the first contact with an issue and bridges the gap between our organization and Kite users. We value the opportunity to work directly with users so we can better understand and respond to your needs.
At ATS, we believe that timeliness of response is critical to program success and strong partnerships. Our support model is designed to be flexible and scalable in order to quickly and efficiently respond to client and user needs.
Kite Service Desk support is available year-round from 7:00 AM to 5:00 PM CT, Monday through Friday. The Service Desk is closed on major U.S. holidays and during the week between Christmas Day and New Year’s Day.
Our small and agile team allows us to work directly with clients to really understand their specific needs. We structure our teams so we can quickly move staff into support areas according to client needs and specialized services. Our support structure and collaborative approach allows our assessment system to evolve based on the needs and priorities of our clients.
No matter what the question or technical issue, someone takes the time to respond quickly. The friendly voice that answered the phone was a relief to whatever stresses the day seemed to present as we learned a new system. Thank you, ATS, for your professionalism and customer service!
Take Flight with Kite
You’ve heard about our amazing Service Desk representatives—now discover everything the Kite Suite has to offer! Visit the Kite Suite page to learn more.